Once submitted, your query will be labeled with its current status:
- Open: The ticket has been created and is awaiting assignment to an OR staff member.
- Assigned: The ticket has been assigned to an OR staff member for review.
- Under Investigation: An OR staff member is working to resolve your feedback ticket.
- Waiting for Developer Time: Your feedback has been reviewed and it has been determined that your request will require IT developer resources. The request will remain in this status until OR IT has time to address the request.
- Canceled by Customer: The customer has requested that we cancel a previously submitted ticket.
- Completed: An OR staff member has resolved the ticket and it requires no further action.
- Closed: The ticket is marked as closed following resolution.
For issues regarding one of our tools — MyResearch Database, eREX form, mandatory trainings, etc. — you can also reach us at orso@wsu.edu or 509-335-9661.
To submit feedback anonymously, please contact Craig Parks, in the Provost’s Office, at parkscd@wsu.edu and he will make sure that OR receives your feedback.