{"id":1338,"date":"2019-05-02T09:34:31","date_gmt":"2019-05-02T16:34:31","guid":{"rendered":"https:\/\/research.wsu.edu\/operations\/?page_id=1338"},"modified":"2026-02-05T13:16:16","modified_gmt":"2026-02-05T21:16:16","slug":"help","status":"publish","type":"page","link":"https:\/\/research.wsu.edu\/operations\/help\/","title":{"rendered":"Get Help from the OR Technology Service Desk"},"content":{"rendered":"<div class=\"wsu-cta  wsu-cta--width-full\" >\n\t<a \t\t\t\t\thref=\"https:\/\/jira.esg.wsu.edu\/servicedesk\/customer\/portal\/77\"\t\n\t\tclass=\"wsu-button  wsu-button--size-large\">\n\t\t\t\t\t<i class=\"wsu-icon wsu-i-arrow-right\"><\/i>\n\t\t\t\n\t\tSubmit requests, queries, and feedback through the OR Technology Ticket Portal\t\t\t<\/a>\n<\/div>\n\n\n\n<p>Once submitted, your query will be labeled with its current status:<\/p>\n\n\n\n<ul>\n<li><strong>Open: <\/strong>The ticket has been created and is awaiting assignment to an OR staff member.<\/li>\n\n\n\n<li><strong>Assigned:<\/strong> The ticket has been assigned to an OR staff member for review.<\/li>\n\n\n\n<li><strong>Under Investigation: <\/strong>An OR staff member is working to resolve your feedback ticket.<\/li>\n\n\n\n<li><strong>Waiting for Developer Time:<\/strong> Your feedback has been reviewed and it has been determined that your request will require IT developer resources. The request will remain in this status until OR IT has time to address the request.<\/li>\n\n\n\n<li><strong>Canceled by Customer:<\/strong> The customer has requested that we cancel a previously submitted ticket.<\/li>\n\n\n\n<li><strong>Completed:<\/strong> An OR staff member has resolved the ticket and it requires no further action.<\/li>\n\n\n\n<li><strong>Closed:<\/strong> The ticket is marked as closed following resolution.<\/li>\n<\/ul>\n\n\n\n<p>For issues regarding one of our tools \u2014 MyResearch Database, eREX form, mandatory trainings, etc. \u2014 you can also reach us at <a href=\"mailto:orso@wsu.edu\">orso@wsu.edu<\/a> or 509-335-9661.<\/p>\n\n\n\n<p>To submit feedback anonymously, please contact Craig Parks, in the Provost\u2019s Office, at <a href=\"mailto:parkscd@wsu.edu\">parkscd@wsu.edu<\/a> and he will make sure that OR receives your feedback.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once submitted, your query will be labeled with its current status: For issues regarding one of our tools \u2014 MyResearch Database, eREX form, mandatory trainings, etc. \u2014 you can also [&hellip;]<\/p>\n","protected":false},"author":1775,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_wsuwp_accessibility_report":null},"categories":[],"tags":[],"wsuwp_university_location":[],"wsuwp_university_org":[],"acf":[],"_links":{"self":[{"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/pages\/1338"}],"collection":[{"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/users\/1775"}],"replies":[{"embeddable":true,"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/comments?post=1338"}],"version-history":[{"count":26,"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/pages\/1338\/revisions"}],"predecessor-version":[{"id":10669,"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/pages\/1338\/revisions\/10669"}],"wp:attachment":[{"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/media?parent=1338"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/categories?post=1338"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/tags?post=1338"},{"taxonomy":"wsuwp_university_location","embeddable":true,"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/wsuwp_university_location?post=1338"},{"taxonomy":"wsuwp_university_org","embeddable":true,"href":"https:\/\/research.wsu.edu\/operations\/wp-json\/wp\/v2\/wsuwp_university_org?post=1338"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}